Commerce Disclosure

Legal Name: Matt Ketchum

Address: We will disclose without delay if requested.

Phone Number: We will disclose without delay if requested.

Hours of Operation: 10:00 – 17:00 (excluding weekends and holidays)

Email Address: matt@mkultraman.com

Head of Operations: Matt Ketchum

Additional Fees

Flat-rate shipping cost: ¥1,000 per box

Transaction fee for convenience store (Konbini) payments: ¥100

Exchanges & Returns Policy

Items before shipping: Orders can be canceled directly via the cancellation button on our website.

Items after shipping: Unopened items are eligible for return or exchange for items of equal or lesser value if requested via email (contact@mkultraman.com) within 10 days of receipt. Opened items are not eligible for return or exchange.

Please contact customer support via email (matt@mkultraman.com). Defective items will be exchanged or refunded promptly at our expense.

Delivery Times: Orders are processed within 3-5 business days and typically delivered within 14 days from the date of order.

Accepted Payment Methods

Credit Cards

Local Bank Transfers

Payment Period

Credit card payments are processed immediately upon order placement.

Local bank transfers must be completed within 3 business days of order placement.

Price: Prices listed on individual product pages include applicable consumption tax.

Optional Items (if applicable)

Application Period: If applicable, the specific application period will be clearly indicated on each relevant product or service page.

Available Quantity: If applicable, product quantity limits or restrictions will be clearly indicated on each relevant product or service page.

Operating Environment: For software or digital services, required operating environments will be specified clearly on each relevant product or service page.