IT support and administration for businesses in Japan

Your people and your tools form a complex system.

Seeing how it runs is the first step to running it better.

Customer inquiries, bookings, payments, files, and internal handoffs move through the tools your team uses every day. Those tools, the people who run them, and the work that passes between them shape how the business actually runs. Understanding that system more clearly is the best path to optimization.

MKUltraman is the IT support and administration practice of Matt Ketchum, an independent consultant working in Japan since 2009 and based in Tokyo, serving small and mid-sized businesses in English. I look after the everyday IT a company runs on: user accounts and access, Google Workspace or Microsoft 365, email and domains, the website on whatever platform it already uses, the software staff open each morning and the vendors behind it.

The work is organized as five stages. A Decision Session talks through one IT decision in 45 minutes. Diagnostics produces a written assessment of your tools, ownership and risks. Digital Baseline is a one-time setup that puts accounts, access and systems in order. Ongoing Stewardship is a monthly managed IT retainer. Operational Expansion adds new infrastructure, workflows and people to a foundation that already works. Any stage can be the starting point, and every price is quoted in yen plus consumption tax.