Coastal cliff in Japan under a wide patterned sky with the horizon in the distance

Matt Ketchum · Tokyo

MKUltraman

English-speaking IT support and administration for businesses in Japan

I help you see what you've got, run it well, and grow from there, at your pace.

Let's discuss your stack. See Diagnostics Written assessment and debrief

Ultra Stack

Your people and your tools form a complex system.

Let's discover how to maximize their potential.

Customer inquiries, bookings, payments, files, and internal handoffs move through the tools your team uses every day. Those tools, the people who run them, and the work that passes between them shape how the business actually runs. Understanding that system more clearly is the best path to optimization.

I look after the accounts, software, websites and vendors that SMEs in Japan run on: see what you already have, keep it running day to day, and expand when you are ready.

How I work

Go stage by stage, or start where you need help now.

  1. Diagnostics

    A written report and debrief of the tools, ownership, and workflows you already run.

  2. Digital Baseline

    A one-time engagement to put the technology foundation in order, then I hand over the keys.

  3. Ongoing Stewardship

    A monthly retainer to administer your stack. Start here directly, or after a Digital Baseline.

  4. Operational Expansion

    I help you add infrastructure, workflows, and people on the foundation already in place.

About me.

IT administration and digital infrastructure for businesses in Japan.

Fourteen years in Japan have shown me that IT and business gains usually come from retooling, recalibrating, or cleaning up what is already in front of you. You do not need a big new purchase to make big new gains.

The work is the everyday IT a business runs on: accounts and access, email and domains, websites, the software staff use, and the vendors behind it. For The Delphi Network in Tokyo, I built and maintain the website, domains, email, event and ticketing systems. I also advise Tokyo Family Stays and Beyond Shibuya.

Selected work

Anecdotes from across my Japan operations.

  1. The Delphi Network

    A private community for foreign executives leading Japan operations. Membership, events, and invitations need a site and supporting systems that keep the community running while the founder stays free for the work only they can do.

    Grew annual revenue by tens of millions, primarily through payment-solutions integration and business-development deals negotiated on their behalf, plus a better booking platform.

  2. Coaching practice

    Leadership coaching for founders and executives across Japan and abroad. Positioning, booking, and follow-up stay clear so the practice can grow while the calendar supports the work.

    Grew monthly site traffic sixfold and generated at least four additional hot leads per month.

  3. Research and commentary

    A Tokyo-based scholar writing and speaking on international affairs. The public site stays current and light to maintain, so the work stays on research, events, and commentary.

    Catalogued and digitized over twenty years of multilingual publications on international affairs.

  4. Applied AI company

    A Japan-based team building enterprise AI products and workflows. Product pages, hiring, and trust signals need a web layer that matches the seriousness of the software.

    Mapped and improved the workflows of paying clients on their platform through hands-on platform debugging and workflow analysis.

See detailed results →

Take a look at my working knowledge.

Practical guides and software comparisons for decisions you are already facing.