IT support and administration in Japan, at the stage you need.
Start at the stage that fits. Diagnostics shows what you already run. Digital Baseline puts that foundation in working order. Ongoing Stewardship administers it month to month. Operational Expansion adds the next tools and workflows. Go through every stage in order, or start with Baseline or Stewardship today. You decide.
Where you are, what that means, and how to get to the next level.
Each stage stands on its own. Work through them in order, or begin at the one you need now.
MKUltraman's services are IT support and administration for businesses in Japan, delivered in English by Matt Ketchum from Tokyo and sold in five stages with fixed or starting prices. The Decision Session is a 45-minute conversation about one technology decision for ¥28,000 + tax. Diagnostics is a written assessment of the tools, accounts, ownership and risks you already run, from ¥158,000 + tax. Digital Baseline is a one-time setup of accounts, access, Google Workspace or Microsoft 365, websites and connected tools, handed over with documentation, from ¥551,000 + tax. Ongoing Stewardship is a monthly retainer to administer that stack, watch costs and vendors and decide on changes, from ¥189,000/month + tax. Operational Expansion adds new infrastructure, workflows and team members on top, scoped and priced per addition. Each stage stands alone, so a business can begin with the one it needs and move on only if the next one is worth it.
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Decision Session
¥28,000 + tax Flat fee, plus tax
A 45-minute conversation to figure out where you stand and what you're after before you commit to anything bigger. No analysis, no implementation. Just clarity, and a clear next step.
Decision Session in detail → -
Diagnostics
¥158,000 + tax Starting price, plus tax
Diagnostics maps the tools, ownership, and workflows you already run, looking to see what's working, what is not working, and the opportunities directly in front of you. You get a written report and a debrief to use in making the changes yourself.
Diagnostics in detail → -
Digital Baseline
¥551,000 + tax Starting price, plus tax
A one-time engagement to put the technology foundation in order: sites, accounts, access, and the systems people use every day. When that foundation is set, I hand over the keys. You drive.
Digital Baseline in detail → -
Ongoing Stewardship
¥189,000/month + tax Starting price / month, plus tax
Keep me on retainer to administer the stack. You can start here directly, or move here after a Digital Baseline. We'll set the priorities together, and I'll bring my judgment and execution to how the systems are run. Uptime, cost savings, communications protocols, and more. This fee does not include annual domain name registration or renewal, or your website platform subscription. You pay those separately.
Ongoing Stewardship in detail → -
Operational Expansion
By scope No fixed price
New infrastructure, new workflows, new team members coming online, and deeper use of the stack you already run. I do that work with you, on the foundation we put in place.
Operational Expansion in detail →
For product development, production coordination, and ecommerce, see white-label product development.
Specification
What each stage includes.
| Detail | 00Decision Session | 01Diagnostics | 02Digital Baseline | 03Ongoing Stewardship | 04Operational Expansion |
|---|---|---|---|---|---|
| Format | 45-minute call | Fixed-scope review | One-time project | Monthly retainer | Scoped project |
| What you receive | A live discussion, no written follow-up | Written report and debrief | A working foundation, handed over | Ongoing administration of the stack | New tools, workflows and people on the foundation |
| Who makes the changes | You | You, using the report | Me, with your team | Me, month to month | Me, with your team |
| Price | ¥28,000 + tax, flat fee | From ¥158,000 + tax | From ¥551,000 + tax | From ¥189,000/month + tax | By scope |
Standard setup
The client tool suite.
During a Digital Baseline I set up a standard set of tools, and under Ongoing Stewardship I keep them running. There are three tiers. Business includes Essentials. Private includes Business.
The work is included in those stages, or scoped through them. Digital Baseline is from ¥551,000 + tax. Ongoing Stewardship is from ¥189,000/month + tax.
Software licences, hardware keys and other third-party subscriptions are paid by you, directly to those vendors.
An account or a website platform you already run can stay when replacing it would not help.
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Starting point
Essentials
A core FrontierStack build, the accounts, the domain, the website and a written handover.
- Monitoring: A core FrontierStack build for domain health, uptime history, and DMARC report reading.
- Identity and email: Google Workspace or Microsoft 365, with SPF, DKIM and DMARC configured, and a rua reporting address.
- Passwords: A shared vault in 1Password or Bitwarden.
- DNS and domains: Cloudflare DNS and a registrar lock, with the domain in your account and me as an admin.
- Website: Astro on Vercel. When you edit the site yourselves, Webflow, or WordPress hosted at Kinsta.
- Documentation: A handover runbook listing every account, its owner, the recovery path and the renewal date.
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Includes Essentials
Business
Everything in Essentials, plus vendor-breach flags, server monitoring, and the controls a working team needs day to day.
- Monitoring: Vendor-breach flags and server monitoring, added to the FrontierStack build.
- Passwords and access: The shared vault moves up to 1Password Business or Bitwarden shared vaults, and each owner and admin account gets a hardware security key (YubiKey).
- Device management: MDM with Jamf or Kandji for Mac, and Intune for Windows, enforcing disk encryption and updates.
- Backup: Backblaze, plus a backup of Google Workspace or Microsoft 365, such as Afi or SpinBackup.
- Web firewall: A Cloudflare WAF in front of the public site.
- Private networking: Tailscale for remote access to internal tools, instead of exposing those tools publicly.
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Includes Business
Private
Everything in Business. Custom builds are arranged directly with Enfour, through me.
- Monitoring: The full custom FrontierStack build, tailored to your stack.
- Privacy workstation: A Tails workstation for one person. Setup and support are on that page.
- Access groups: Tighter access groups, so each person reaches only the accounts and tools their work needs.
Why the tools matter
Technology Categories
These categories cover what customers can do, how the team works, and whether the numbers hold up. The right tool in the right place takes delay out of work people already do.
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Websites and customer systems
The public site is where customers inquire, book, and pay. A clear structure and a working path through those steps turn attention into completed business.
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Internal tools and integrations
Email, spreadsheets, and staff tools that do not connect force the same facts to be typed twice. Connected tools give the team one place to work from.
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Data and reporting
Decisions stall when reports take days or the numbers are hard to trust. Clean records and a repeatable report show what is actually happening.
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Automation and AI
Recurring copying and checking consume hours that belong with customers. Automation, including AI where the output can be checked, takes that repetition off the team.
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Media production
Photography, video, and writing make a launch, a property, or an event understandable. They matter when the offer is real and the public story still needs to catch up.
Explore the category
Media production detail → -
Privacy workstation
Tails is a free operating system that runs from a USB stick, routes everything through Tor, and forgets the session at shutdown. For one person with something to protect, I verify it, set it up, and support it month to month.
Explore the category
Tails workstation detail →
The cost
The real cost of going it alone.
A lot of people don't update their stuff, don't manage it, don't administrate it. And at the end of the day, do they get the job done? Yes. They do. But they spin their tires. They spend more money. They take longer. And they're more stressed out about all of it.
I'm not saying you can't accomplish what you set out to accomplish without me. What I am saying is: you're going to do it in a much slower, more painful, and costly manner, with slimmer margins and a much higher stress level.
The work gets done either way. The question is what it costs you to get there.
Tell me what has to change.
Describe the work and any deadline. We agree the scope and price before starting.